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The role of health and social care leaders is to drive lasting change that enhances both quality of care and the experience of the care team. Implementing effective change in a care setting is complex—but it doesn't have to be daunting. MUSIC CARE CERTIFY (MCC) is a transformative solution that not only improves the well-being of care recipients, but also nurtures a culture of innovation and collaboration among staff. MCC is more than just a program—it’s a change management system. It provides a structured, step-by-step approach to implementing music as a core element of care, ultimately enhancing quality of life and supporting quality improvement across your organization. The goal of MCC is to establish, integrate and evaluate music within caring communities to achieve better care outcomes. How Does it Work? MCC is built around five quality drivers that are designed to help deliver and sustain a high standard of music care. These quality drivers ensure your organization integrates music care in a way that is sustainable, replicable, and measurable. They include: Leadership: Champions of change at every level—site team leaders, staff, and music care facilitators working together. Music-Rich Environment: Creating a space that enhances the emotional well-being of everyone through music. Professional Practice: Ensuring that music care is delivered by skilled professionals. Continuing Education: Providing ongoing training to ensure staff is prepared and confident in using music as part of their care approach. Action Research: Continuously assessing and improving the program to ensure the best care outcomes By using success criteria assigned to each quality driver, organizations can track their progress through Bronze, Silver, and Gold levels of achievement. Each level reflects the depth to which music care has been integrated into daily practices. From initial adoption (Bronze) to a fully embedded, transformative model (Gold), MCC provides clear milestones for caring communities to strive toward. Upon completing MCC certification, the caring community will be recognized as MUSIC CARE Certified. This prestigious designation signals your commitment to improving the quality of life and care for everyone within your site. The Real Benefits Change management doesn’t happen overnight—but with MCC, the benefits are clear and impactful: Staff Satisfaction: Care professionals report increased job satisfaction, resiliency, and retention. Innovative Culture: MCC fosters creative, innovative thinking, empowering care teams to explore new ways to improve care. Improved Care Outcomes: Music integration leads to better care experiences and enhances alignment with relational and person-centered approaches. A Competitive Advantage: Organizations that adopt MCC differentiate themselves, gaining a competitive edge by offering a unique, high-quality care experience.  In the next blog, we’ll dive into the stories of early adopters of MCC in Canada. The results are already speaking for themselves—MCC is changing the way care is delivered, creating a culture that values well-being, innovation, and measurable outcomes.

Music has become for me a bit of a window into my own soul. My playlist for on the way to work enables me to be more grounded in my own beliefs and purpose as I enter into the busyness of my day to day work. Throughout the day snippets of songs come back to me and help me to refocus and also realign with my own values as I work. Sitting at the piano and playing around with melodies and lyrics opens up space in my head and my heart. Creating simple songs allows me to explore my beliefs and emotions and look deeper into my soul, finding places of peace and clarity that spill over into my interactions with family, friends, co-workers and students. Music helps me to slow down, to reflect, and to better understand myself in relation to God and the world around me. In my role as a student support teacher in an elementary school, I often use music with both adults and children. Working in a school is fast-paced with many decisions made on the fly. Teachers experience high levels of decision and compassion fatigue. They care deeply for their students and work hard to meet a wide variety of needs within their classrooms and the schools. One way I have used music is to give space and invitation for staff members to gather together and listen to music as a way to reset, reconnect and regulate during the course of a week. Listening to music has helped people to take time to process their emotions and reconnect with their purpose, giving new strength and courage to continue their important work. Working with students, I use music primarily as we look at social and emotional learning. For example, we have used an original song to help teach students internalize a process of conflict resolution that we are using to help student grow in their independent conflict management skills. Using music to help students regulate their emotions when they are upset has great benefits. This can take a number of different formats. A drumming conversation, ie. back and forth sharing of rhythms, has helped some students who are struggling to talk about what is frustrating them. The process of drumming and focusing on the rhythmic conversation frees their thinking and grows their trust enough that they are able to communicate about their big emotions. Listening to calming music can help when a student is feeling overwhelmed by their emotions. And writing songs about loss and struggle has helped some students cope with difficult situations in their lives. In my life and practice music helps build connection, community and trust allowing for deeper, more meaningful relationships that help to support students and staff learn and grow together in school.

I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.

In the first two blogs of this Key Change series, we looked at why music is considered a care solution. Undoubtedly, there is still a lot of work to do in educating the public and the care sector with a clear rationale for musical care. The bigger question, though, isn’t why music, it is how music can become integrated into the daily practice of caregivers and caring communities in a way that is meaningful, sustainable, and measurable. Many caring communities struggle to operationalize approaches like music care in a way that’s both intentional and measurable. While the research supports music’s therapeutic benefits, there’s often a disconnect between evidence and practice. The real question is how do we move from theory to everyday application? Room 217’s Integrated Model of Music Care (IMMC) is a proven framework designed to embed music into the daily practices of caregivers and care organizations. This model not only addresses cultural and contextual differences but also optimizes music in any health or social care setting. The IMMC ensures that music is not simply an add-on or an afterthought but an integral part of a care delivery system. By considering the specific needs and operational realities of an organization, this framework encourages implementation of purposeful music and sound based interventions—such as personalized playlists, music therapy, soundscapes, or community performances—tailored to improve the physical, emotional, and social well-being of everyone in the circle of care. The IMMC framework is grounded in four key components, beginning with education. Informed music use begins by training a team at the care site to champion the music care approach. With this knowledge, the team identifies a clear intention for using music to make an impact, such as reducing isolation for residents by introducing music initiatives and interventions. These can include initiatives (like a bell choir or personalized playlist) or interventions (evidence-based practices, such as those provided by a neurologic music therapist.) These initiatives are implemented through measurable programs, care tasks, or therapeutic relationships, with changes tracked through both process and outcome evaluations. Music care integration is achieved when music becomes an essential, recognized component of the care process, with all caregivers using it intentionally to address challenges in the care environment. 

Health and social care leaders are tasked with making critical decisions that impact the wellbeing of both care recipients and staff. Since the COVID pandemic, we have all come to appreciate the complex challenges of providing quality care in long-term care (LTC) environments—challenges that often seem insurmountable, despite efforts to allocate resources effectively. A few years ago, I had a conversation with a newly appointed administrator in a long-term care home who asked me, "What’s so special about music?" It was a fair question. She was new to the sector, and with so many competing demands on her time and budget, she was understandably cautious about where to invest. That day, I gave her several compelling reasons why music should be a priority: it’s cost-effective, non-pharmacological, easily accessible, and most importantly, it’s part of the human experience. If I were to meet with that administrator again today, I’d focus on one key issue that’s at the heart of many care challenges: poor quality of life (QoL) for residents in long-term care, and how music care is a solution that can turn this around and quickly. Here’s why music care integration to address QoL is the investment every care leader needs to prioritize: Tangible Person-Centred Care Funding models often prioritize medical solutions over quality of life interventions, leading to institutionalized care recipients being treated as pathologies instead of people. Music, however, is an affordable, non-invasive, and customizable tool that can enrich the QoL for individuals at any stage of life. By purposefully designed music care programming, the focus can be shifted from just managing illness to fostering meaningful, person-centered care that enhances well-being. 2. Staffing and Retention The stress and burnout that care staff face is undeniable. Overworked and under-resourced teams struggle to meet the needs of care recipients, leading to high turnover and poor morale. Music care programs, which include self-care strategies for staff, create a calmer, more peaceful environment that can help reduce stress, improve job satisfaction, and bolster retention. Supporting staff resilience is essential in ensuring quality care for both residents and the workforce. Safety Safety concerns—whether physical, psychological, or environmental—are at the core of every caring community. Music care can enhance safety by reducing falls, especially during high-risk times like shift changes. Music also promotes cooperation and calm during caregiving tasks, helping care recipients feel more at ease. By incorporating mindful sound management into the environment, music helps create a safer, more comfortable space for all. Complex Care Needs Particularly in LTC, care recipients often face complex, multifaceted challenges—loneliness, pain, depression, anxiety, and behavioral issues. Music care offers a non-pharmacological, therapeutic intervention that addresses these needs without relying on medications or emergency room visits. By integrating music care into daily routines, the need for antipsychotics is reduced creating a more holistic approach to care. Operational Framework One of the biggest obstacles to music care integration is the lack of a structured framework. Without clear guidelines, standards, or expectations, music care often remains an afterthought. That’s why an evidence-based model, such as Room 217’s MUSIC CARE CERTIFY program, is critical. It promotes measurable outcomes, establishes the role of professional music care practitioners, and ensures that music care is sustainable and scalable across LTC organizations. Awareness and Advocacy While some care providers are beginning to recognize the benefits of music as a therapeutic modality, widespread public awareness and funding remain limited. Advocacy is needed by supporting music care education and public awareness campaigns. In this way, the evidence of music’s efficacy and especially for QoL, is brought to the forefront, making a compelling case for change that resonates with the LTC community and its decision-makers. Training for Healthcare Practitioners There’s currently no mandatory music care training for health and social care practitioners. While many professionals, including nurses, social workers, and recreation therapists, intuitively use music in their practice, they may not always have the tools or training to do so effectively. Providing music care skills training equips LTC staff with the confidence and knowledge to integrate music strategies responsibly and with purpose and to use it to boost their own self-care. In every meeting I have today with LTC administrators—whether they’re in suits or sweaters—I make it clear that musical care is a viable solution for ensuring good quality of life for everyone. With the right framework, education, and investment, music can be a transformative, scalable solution that impacts everyone in the circle of care.

Innovative leaders in health and social care are always looking for evidence-based, scalable solutions that can meaningfully improve care. Music care is a transformative approach that’s making measurable, sustainable change in care settings. Several years ago, the Room 217 Foundation developed a Theory of Change (ToC), a framework designed to document how a program works, why it works, and the impact it creates. ToC is a concept rooted in program evaluation from the 1990s. The value of ToC lies in its structured approach to making complex change programs clearer, more accountable, and more effective. Room 217 had already created logic models for our various programs. ToC took us deeper—helping us think through not just the program’s activities, but the underlying assumptions, the necessary conditions for success, and the long-term benefits for all involved. Our basic assumption was simple: Music can be a powerful agent of change within a caring community. Through our research in 82 long-term care homes and 84 hospices in Canada, we saw firsthand the effects of music. Music improved people’s moods, changed the atmosphere, fostered hope, and built a sense of community among caregivers and patients alike. The ToC process allowed us to ask: How can we measure and sustain these effects on a broader scale? This question led to the creation of MUSIC CARE CERTIFY (MCC)—a quality improvement program that integrates music into the culture of care organizations, turning music into a core, measurable component of care. There have been clear advantages to developing a ToC. Leveraging a comprehensive program rationale has clarified our assumptions, assessed the merits of our standardized quality improvement program, and explained the activities and processes that contribute to change. We have established a shareable vision of the program and identified enablers and barriers to success we can explain to others. We discovered that ToC design methodologies vary. Yet each method typically addresses several key areas which include: Identifying a problem or opportunity that requires a program response, the root causes and effects of the problem and who is affected Scoping the objectives of a program solution and the foreseen impact Naming stakeholders who would likely be a part of the solution Enumerating measures of success Listing assumptions about why, in our case, we think MUSIC CARE CERTIFY will work. The visual metaphor we used to guide our ToC was a tree. We placed the causes of the problem at the roots, the effects as branches, and then focused on the leaves and fruit as the solutions. The imagery helped us map out how music could grow within a care environment, eventually becoming a deeply embedded part of the care culture, a visible and lasting solution. Through this process, we became even more convinced of music’s role in solving the quality of life issues that so often affect caring communities. By integrating music care systematically and sustainably—through the components of MCC—we provide a realistic, scalable solution that’s both affordable and replicable. Imagine care settings where music is integrated into the culture, where quality of life improvements are not just hoped for, but proven. This is the future we’re building—one where music becomes a key player in revolutionizing care.

Bono once said, "Music can change the world because it can change people." Many of us have experienced how music can shift our mood, perspective, or even deepen our sense of connection. For some, it’s a song that lifts them from a low point, for others, it might bring them closer to loved ones. In healthcare settings, music can transform not only the atmosphere but also the quality of care itself. I learned this firsthand when, during my father’s final days, my family used music to support him. We sang together to create a sense of calm, even as his medications dulled his awareness. The music allowed us to communicate and connect in a way that words alone could not. It softened the clinical nature of the hospital environment, making it a space of comfort rather than just medical procedure. Those moments had a profound impact on me, shaping my career and commitment to integrating music in healthcare spaces. For over 20 years, I’ve been dedicated to improving care through music as part of the Room 217 Foundation. We work to empower caregivers - whether paid professionals, family members or volunteers - to use music in a way that enhances the care experience. Initially, we created music tools designed to target specific care outcomes. Over time, we expanded to include training for caregivers, helping them incorporate music into everyday practice. Our latest initiative, MUSIC CARE CERTIFY (MCC), goes a step further. MCC is a comprehensive program that integrates music into the organizational culture of health and social care environments. By embedding music as a core component of care, we ensure it is sustained and becomes part of the organization’s long-term operations. One of the most powerful aspects of MCC is its focus on quality improvement. We don’t just introduce music into care settings—we measure its impact. Change isn’t just hoped for; it’s demonstrated and quantified. One standout example is the Alzheimer Society Peel (ASP), the first Canadian organization to receive MUSIC CARE Certification. This community-based organization, which serves individuals with Alzheimer’s and their families, sought to improve its acoustic environment as part of a broader commitment to enhancing care. Through a series of collaborative sound-based interventions, ASP implemented four key sound goals, evaluated through pre- and post-assessments and staff surveys. The results were compelling: Client engagement in activities increased by 75% Client wandering decreased by 40% Staff stress levels were reduced by 50% The success of this initiative underscores the tangible, measurable benefits that music can bring to care settings—improving both the experience for clients and reducing the burden on staff. In this blog series, we’ll delve deeper into Room 217’s MUSIC CARE CERTIFY as a transformative program for health and social care organizations. We’ll explore how music is not a disruptive force, but a framework for meaningful, sustainable change. With case studies from a variety of care settings across Canada, we’ll showcase how embedding music in care culture improves quality of life for all involved. Imagine a care environment where music is always accessible, integrated, and sustained! This is the future we’re working toward. Music isn’t just an art form; it’s a catalyst for measurable change in health and wellbeing. Care leaders have the power to make that change a reality within their organization. Over the next few months, our Key Change blog series will explore how the transformative power of music can improve the care experience and create lasting impact across Canada’s health and social systems. Want to learn more about MUSIC CARE CERTIFY?  Come to our free, online, 45-minute Discovery session on Wednesday February 26 – 2 pm EDT. Contact Tanya for more information talbis@room217.ca

It was two years, two months and 16 days ago that my mother was told that she had vascular dementia. The brain scans indicated she had suffered some strokes that had resulted in permanent changes to her brain. Her geriatrician suggested to her that she should consider not driving any more and that she begin to make arrangements for increased support if she wanted to stay in her own home. I could hardly believe these words; they seemed impossible, a mistake, a joke, perhaps something that this doctor told all her patients. My mum continued to be the most intelligent person I knew. I depended on her opinions, her feedback and her perspective on almost every aspect of my life. I knew my brother felt the same; he would take her through the minutia of his decisions, his financial planning, house purchases, and the plans he and his wife had for their children during their long weekly phone calls from Vancouver. My mum had spent one year taking care of his daughter during a year abroad in Florida where she studied dance at a ballet academy, a crucial step towards her present career as a dancer with the Stuttgart Ballet in Germany. Similarly, she took care of my own daughter when she moved up to Collingwood, Ontario to train as an elite cross-country skier with the Ontario Nordic Ski Team, racing at a national level. My sister’s life was equally intertwined with mum’s. Her family bought a cottage in the village our mum retired to, a sleepy, enchanted summer paradise, perched on the cliffs above Lake Huron, world famous for its sunsets. We all enjoyed long summers together, taking turns hosting family dinners, entertaining, laughing, swimming and enjoying the beach. We were a family who benefitted from the commanding presence of a brilliant, captivating, beautiful and inspiring matriarch. My mother truly was the centre of our large, bustling, extremely vibrant family with her three children who adored her and nine grandchildren who considered her as their beloved “Gabby”. I read and reread the doctor’s scrawled notes that day, with her recommendations for everything from further testing to commentary on the accompanying brain scans. I had dozens of questions: would her dementia progress quickly? Would this mean her independence was coming to an end? Should she live with one of us? What happens next? How can we help her, preserve her dignity, save her? Exactly two days later, on a cold and dark November night at 11:00 pm, she fell on the steps to her porch after walking her little Pomeranian. This fall represented the onset of a rapid decline in just about every marker of her wellbeing. After 2 weeks in and out of the hospital she came out a very different person. She was consumed by the pain from her back injury, was extremely confused from hospital induced delirium, and on heavy pain medication. What now? My sister asked. Nursing care, the doctor responded. We had absolutely no road map for how to proceed, all of us anxious, bereft, and completely at a loss. I cared for my mum over the next five months at our home, loving her, physically rehabilitating her, until we secured a place for her at a beautiful independent living senior’s residence in Toronto, near the neighbourhood she grew up in Rosedale. She is in a small apartment and has made some wonderful friends and receives the most loving care from the caregivers and staff. Mum has had her ups and downs, her dementia continues to progress, notably more significantly after an illness. Despite this being her greatest fear prior to her diagnosis, mum still lives a life that she values and has gratitude for, each day. She loves our visits and the continued devotion and love of her grandchildren. She has regained her hearty laugh and love of conversation she shares with new friends in her new community and she adores the twice weekly music concerts at her seniors home. She promises us that she intends to be sticking around for some time, excited to see how the lives of her grandchildren she has been so invested in continue to unfold, their careers and their romances. Despite struggling with memory, especially short term, her vocabulary is still superior to mine as she artfully constructs her sentences for maximum impact. During my last visit with her, I had to remind her of today’s date and that she was approaching her 89 th birthday, but she sang an entire verse of a song from “Me and My Gal” and correctly remarked, “this is definitely Chopin” that we were listening to on her speaker.  Dementia is a cruel, cruel disease, but my advice to anyone whose loved one is suffering from it, is to remain there to witness, love and appreciate the essence that is there, within the confusion, to find that essence, be present with it, let it comfort you, and hold it dearly, with gratitude, every single day.