CONNECT Support

The MUSIC CARE CONNECT app plays the catalogue of over 700 specially recorded songs to support care. It does not allow you to play songs from other sources. 

When you delete a Program it is removed from your local device memory, so you can’t recover it. All the elements of the Program will still be available in the MUSIC CARE CONNECT app, so you can recreate it.

When you download the MUSIC CARE CONNECT app from the App Store or Google Play you will be allowed to use it freely for 30-days before the first monthly payment is taken from your chosen funds. You are able to terminate your subscription at any time before the first payment is taken.

The MUSIC CARE CONNECT app is enabled on a one license per device basis, so you will not be able to run the app on more than one device with one license. If you require multiple licenses please contact us.

The MUSIC CARE CONNECT app plays the music and video through your device's player, so if you link your device to a BlueTooth speaker, or headphones, it will play via the connected speaker. Please see your devices instructions if you require assistance with this. 

The MUSIC CARE CONNECT app is currently licensed for use in Canada only. You will still be able to access all the content and play the songs, but this will not be a licensed situation. We will be adding many more territories so please check our website for an update on this if you travel regularly.

You can use the forgot password workflow to change your password.

Go into your account on portal.musiccare.org, log in, and go to your account using the gear icon. From there you will be able to edit your email and save it.

If your device is not playing songs please check the following: 

Do you have an up-to-date subscription with MUSIC CARE CONNECT?

Is the play screen in the app showing the song playing (but no sound)? 

Is your device on mute, silence, or airplane mode?  

If your company's firewall is very restrictive you may need to have a conversation with your IT team (or whomever controls your network) to adjust the firewall settings to allow the usage of this app.